Support & troubleshooting

Forgot password — click "Forgot password?" on the login page. A reset link is sent to your email (valid for 1 hour).

2FA code not working — ensure your device clock is correct (TOTP codes are time-based). If you've lost your authenticator, contact your org admin to reset 2FA.

Account locked — after 5 failed login attempts, your account is temporarily locked. Wait 15 minutes or contact your org admin.

Can't find my org — sign-in is via email address. Ensure you're using the same email you were invited with.

Max file size — 50 MB per file.

Supported formats — PDF, DOCX, XLSX, DWG, DXF, PNG, JPG, JPEG, GIF, MP4, MOV, and most common office/CAD formats.

Wall media — photos and videos can be attached to Wall posts. Videos are stored and served directly (no transcoding).

Storage and access — TaskRox supports private storage providers (local, MinIO/S3, and approved enterprise customer-managed S3-compatible storage). File access remains RBAC-gated through authenticated routes and short-lived signed access policies.

Emails are sent via Resend. If notifications aren't arriving:

1. Check your spam / junk folder.
2. Add `notifications@taskrox.com` to your contacts.
3. Ensure the `RESEND_API_KEY` is configured in the server environment (for self-hosted instances).
4. Check the audit log for failed notification events.

If the issue persists, contact support.

Most registers support CSV export from the toolbar:

• Gantt — export task list as CSV
• RFI register — export to CSV
• QA registers (TR, NCR) — export to CSV
• HSE register — export to CSV
• Daily Reports — export labour, plant, production, and rollups
• Budget / BOQ — export to CSV
• Contacts — export to CSV
• Photos — use library/report exports where provided

PDF export — the full User Manual can be printed/saved as PDF from the Help section (in-app) using your browser's Print → Save as PDF function.

Full data export (database backup) — contact support for enterprise data portability.

Email — support@taskrox.com

In-app — use the Contact page at taskrox.com/contact.

Response times: - Free plan — best effort (1–3 business days) - Pro plan — next business day - Enterprise plan — 4 business hours

When contacting support, include: your org name, the project affected, and steps to reproduce the issue.