TaskRox Help & User Manual

Forgot password — click "Forgot password?" on the login screen. A reset link is emailed (valid 1 hour).

2FA code not working — ensure your device clock is synced. If you've lost your authenticator, contact your org admin to reset 2FA on your account.

Account locked — after 5 failed attempts, wait 15 minutes or contact your org admin.

Wrong org — login is email-based. Make sure you're using the email you were invited with.

Max file size — 50 MB per file.

Supported formats — PDF, DOCX, XLSX, DWG, DXF, PNG, JPG, JPEG, GIF, MP4, MOV, and common office/CAD formats.

Wall media — attach photos or videos to Wall posts. Videos are served directly (no transcoding).

If uploads fail, check your browser console/network errors and verify storage provider configuration and health (local path or configured object storage endpoint).

1. Check spam/junk folders.
2. Add notifications@taskrox.com to your contacts.
3. Org admins: verify the RESEND_API_KEY env var is set correctly.
4. Check the audit log for failed notification attempts.

Contact support if issues persist.

Most registers have a CSV export button in the toolbar: - Gantt task list - RFI register - QA registers (TR, NCR) - HSE incident register - Daily Reports exports - Budget / BOQ - Contacts - Photos (via library / report flows)

PDF manual — click Print / PDF in the Help section. Use your browser's Print → Save as PDF.

Full data export — contact support for enterprise data portability (database backup).

Email — support@taskrox.com

Web form — taskrox.com/contact

Response times: | Plan | Response time | |---|---| | Free | Best effort (1–3 business days) | | Pro | Next business day | | Enterprise | 4 business hours |

When contacting support, include: org name, affected project, steps to reproduce.