TaskRox Help & User Manual

The Notifications page shows a chronological feed of events relevant to you — new assignments, status changes, transmittals, and more.

Notifications vs My Tasks: Notifications tell you *what happened*. My Tasks tell you *what you need to do*. Notifications are an event log; My Tasks is a work queue. They are deliberately separate.

Access notifications from the bell icon in the top header (shows unread count) or via Notifications in the sidebar.

Organisation admins manage default notification behaviour from Organisation > Notifications.

This policy controls organisation-wide defaults for in-app notifications, email, digest eligibility, digest timing, user override rules and locked critical events. Users may still adjust personal preferences where the organisation permits it, but safety, security and governance-critical events can be protected from being disabled.

Notifications are grouped by date: Today, Yesterday, This week, and Older.

Each notification shows: - Icon — indicates the entity type (RFI, NCR, Transmittal, Test Request, or general) - Title — summary of the event - Body — additional detail (truncated) - Time — relative timestamp (e.g. "5m ago", "2h ago")

Unread notifications have a blue highlight and a left accent bar. Click a notification to mark it as read and navigate to the related item.

Filter tabs — toggle between All and Unread using the tabs in the top bar.

Mark as read — hover over an unread notification and click the check icon to mark it read without navigating away.

Mark all read — click Mark all read in the top bar to clear all unread indicators at once.

Dismiss — hover and click the trash icon to archive a notification. Archived notifications are removed from your feed.

You receive notifications for these events:

• RFI assigned — an RFI has been assigned to you for response
• NCR assigned — an NCR has been assigned to you for close-out
• Transmittal sent — a document transmittal has been issued to you
• Test request sent — a test request has been sent to the lab/technician

More notification types will be added as new modules integrate with the notification system.

In addition to in-app notifications, important events also send an email to your registered address. Emails are sent from notifications@taskrox.com.

If you are not receiving emails: 1. Check your spam/junk folder 2. Add notifications@taskrox.com to your contacts 3. Ask your org admin to verify the email service is configured